Last updated: [DATE]
DRAFT — for review by counsel before publication.
This policy sets out what you may not do with our services. It exists so that one customer’s behaviour cannot degrade the service, reputation or regulatory standing that every other customer depends on. It forms part of your agreement with us.
1. Prohibited use
1.1 Unlawful and harmful
- Any use that violates federal, state or local law.
- Harassment, threats, stalking, or repeated unwanted contact.
- Fraud, impersonation, or obtaining anything by deception.
- Distributing malware, or attempting unauthorised access to any system.
1.2 Calling practices
- Telemarketing or autodialled calls that do not comply with applicable telemarketing rules, including do-not-call and consent requirements.
- Prerecorded or artificial voice messages without the consent the law requires.
- Caller ID spoofing — transmitting misleading or inaccurate caller identification with intent to defraud, cause harm or wrongly obtain anything of value. You may present a number you are authorised to use; you may not present one you are not.
- Traffic pumping, access stimulation, or arrangements designed to generate access revenue.
- Calling patterns that indicate automated dialling of sequential or randomly generated numbers.
1.3 Messaging
- Sending messages without documented consent from the recipient.
- Failing to honour an opt-out request promptly.
- Sending traffic that does not match the registered campaign use case, or evading carrier registration by distributing volume across numbers (“snowshoeing”).
- Content prohibited by carrier messaging rules. [Confirm the current restricted-category list with your messaging provider and name them here.]
1.4 Service integrity
- Reselling the service without a written reseller agreement.
- Sharing a seat between multiple simultaneous users to avoid per-seat charges.
- Continuous-duty or call-centre traffic on plans sold for normal business use.
- Any use that degrades the service for others, or that threatens network stability.
- Reconfiguring or circumventing emergency calling, direct 911 dialling, or location conveyance.
2. Fair use
Plans described as unlimited are for ordinary business use by the individual assigned to the seat. Where usage substantially exceeds normal business patterns we will contact you first and discuss a plan that fits, before taking any other step.
3. Security obligations
You must keep credentials confidential, use strong passwords, notify us promptly of any suspected compromise, and secure any on-premises equipment connected to the service. Toll fraud arising from a compromise on your side is chargeable to you.
4. Enforcement
Where we identify a breach we will normally contact you and give you an opportunity to fix it. Where a breach is causing active harm — network integrity, fraud in progress, or an issue an underlying carrier or regulator has raised with us — we may suspend affected services immediately and notify you promptly afterwards. Repeated or serious breaches may lead to termination under the Terms of Service.
5. Reporting
To report abuse of our network, contact [ABUSE EMAIL]. We investigate every report.