Last updated: 17 August 2026
These Terms of Service govern your use of the services provided by Rozmo LLC (“Rozmo”, “we”, “us”, “our”). By ordering, activating or using our services you agree to them. Our VoIP Service Terms, Acceptable Use Policy and Privacy Policy form part of this agreement. If we have signed a separate master services agreement or statement of work with you, that document governs wherever it conflicts with these terms.
1. The services
We provide hosted business communications services — voice, SIP trunking, messaging and fax — together with software development, integration and website services. What you receive is described in the order form, quote or statement of work agreed between us.
2. Term, renewal and cancellation
Service begins on activation and continues month to month. There is no minimum term unless your order form states one. Either party may cancel with 30 days’ written notice, effective at the end of the current billing month. We do not charge early termination fees on month-to-month service.
3. Free trial
- Where offered, the trial runs for 14 days from activation and requires no payment method.
- Trials are limited to normal business evaluation use and to the number of users we agree in advance.
- We may verify your identity and business before activating a trial, and may apply spending limits or restrict international destinations during it.
- Telephone numbers assigned during a trial are not portable unless the trial converts to a paid account.
- We may end a trial immediately if it is used in breach of the Acceptable Use Policy.
- At the end of the trial the service stops unless you have converted to a paid account. We will tell you before that happens.
4. Fees and payment
- Per-seat and recurring charges are billed monthly in advance. Usage-based charges are billed in arrears.
- Invoices are payable within 15 days of the invoice date.
- Overdue amounts may accrue interest at 1.5% per month, or the maximum permitted by law if lower, and may lead to suspension under the VoIP Service Terms.
- Prices exclude taxes, universal service contributions, regulatory fees and surcharges. These are itemised separately and may change independently of your agreed price.
- We may change recurring prices on 30 days’ written notice. If you do not accept a change you may cancel without penalty before it takes effect.
- If you dispute an invoice in good faith, tell us within 30 days and we will not suspend service over the disputed amount while we work it out.
5. Your responsibilities
- Give us accurate registration and service-address information for every user, and keep it current. This matters most for emergency calling — see the VoIP Service Terms.
- Maintain an internet connection adequate for the service, and secure your own network, devices and premises equipment.
- Keep account credentials confidential. You are responsible for activity on your account, including charges arising from unauthorised access resulting from your failure to keep credentials secure.
- Comply with the laws applicable to your use, including consent requirements for call recording and for messaging.
6. Development services
Where we carry out development work, the statement of work governs scope, milestones, acceptance and price. Unless it says otherwise:
- Intellectual property in the deliverables transfers to you once you have paid for them in full.
- We keep ownership of our pre-existing materials, tools, libraries and general know-how, and grant you a perpetual, non-exclusive licence to use them as embedded in your deliverables.
- Third-party and open-source components remain subject to their own licences.
- Changes to agreed scope are handled by written change order before the work is done.
7. Confidentiality
Each party will protect the other’s confidential information with at least the care it applies to its own, use it only to perform this agreement, and disclose it only to personnel and contractors bound by equivalent obligations. This does not apply to information that is public through no fault of the receiving party, was already lawfully held, or must be disclosed by law.
8. Warranties and disclaimers
We warrant that we will perform the services with reasonable skill and care, in a professional manner, and in accordance with applicable law.
Beyond that warranty and any service level commitment stated in the VoIP Service Terms, the services are provided “as is”. To the fullest extent permitted by law we disclaim all other warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose and non-infringement. We do not warrant that the service will be uninterrupted or error-free, and we are not responsible for failures caused by your internet connection, your power supply, your equipment, or third-party networks outside our control.
9. Limitation of liability
Neither party is liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, lost revenue, lost business or lost data, even if advised such damages were possible.
Except for your obligation to pay amounts due, each party’s total aggregate liability arising out of or relating to this agreement is limited to the total fees you paid us in the twelve months immediately before the event giving rise to the claim.
Nothing in this agreement limits liability that cannot be limited by law, including liability for fraud, for wilful misconduct, or for death or personal injury caused by negligence. Limitations relating specifically to emergency calling are set out in the VoIP Service Terms.
10. Indemnity
You will indemnify us against third-party claims arising from your use of the service in breach of this agreement or applicable law, from content you transmit, and from your failure to obtain any consent required for recording or messaging.
We will indemnify you against third-party claims that deliverables we created for you infringe that party’s intellectual property rights, provided you tell us promptly and let us control the defence. This does not apply where the claim arises from your specifications, from your modifications, or from combining our work with something we did not supply.
11. Suspension and termination
Grounds and process for suspension are set out in the VoIP Service Terms. Either party may terminate for material breach that is not remedied within 30 days of written notice.
On termination we will, for 30 days, make your call records and stored data available for export. After that period they may be deleted. You remain liable for charges incurred up to the termination date. Your telephone numbers remain portable in accordance with the VoIP Service Terms.
12. Changes to these terms
We may update these terms on 30 days’ notice, posted here and sent to account holders. Continued use after the effective date means you accept the change. If a change materially disadvantages you, you may terminate without penalty before it takes effect.
13. General
These terms are governed by the laws of the State of Illinois, without regard to its conflict of laws rules, and the state and federal courts located in Illinois have exclusive jurisdiction. If any provision is held unenforceable, the rest remains in force. Neither party may assign this agreement without the other’s consent, except as part of a merger or sale of substantially all assets. Neither party is liable for delay or failure caused by events beyond its reasonable control. These terms, with the documents they incorporate, are the entire agreement between us.
14. Contact
Rozmo LLC
Telephone: (224) 324-4050
Or use our contact form.