Last updated: 17 August 2026
This policy explains what Rozmo LLC (“Rozmo”, “we”, “us”) collects, why we collect it, and what we do with it.
1. What we collect
Information you give us
- Contact and account details: name, company, email address, telephone number, billing address and service addresses.
- Enquiries submitted through this website, including what you tell us about your current setup.
- Payment details, which are processed by our payment provider. We do not store full card numbers.
Information generated by using the service
- Call detail records — numbers called, date, time, duration and routing information.
- Call recordings and voicemail, where you have enabled them.
- Messaging metadata, and message content where necessary to deliver, troubleshoot or comply with carrier requirements.
- Registered service addresses, used to route emergency calls.
- Technical logs: IP addresses, device and client versions, and connection quality data.
Website information
This site sets only the cookies WordPress requires to operate and to keep you logged in if you have an account. We do not run third-party advertising or cross-site tracking. If we add analytics in future, we will update this policy and, where required, ask for your consent first.
2. Customer Proprietary Network Information (CPNI)
Some of what we hold is CPNI — information about the quantity, technical configuration, type, destination, location and amount of your use of our telecommunications service. Federal rules restrict how we use, disclose and permit access to it.
We use CPNI to provide, maintain and bill for the service, to protect our network and our users, and as otherwise permitted or required by law. We do not sell CPNI. We will not disclose it to third parties for marketing purposes without your approval, which we will request separately rather than bury in this policy.
Before discussing account details that include CPNI over the telephone, we will authenticate you using a password or by calling back a number already on the account. We will notify you of changes to account credentials.
3. How we use information
- To provide, configure, support and bill for the service.
- To route emergency calls to the correct emergency call centre.
- To detect and prevent fraud, toll abuse and threats to the network.
- To respond to your enquiries and provide support.
- To meet legal, regulatory and lawful process obligations.
We do not use the content of your calls, recordings or messages for any purpose other than delivering the service, protecting the network, or helping you with a fault you have reported to us.
4. Who we share it with
- Underlying carriers and numbering partners, to originate, terminate and port calls and messages.
- Emergency service providers, when a 911 call is placed.
- Service providers — hosting, payment processing and email delivery — under contract, and only what they need to perform their function.
- Authorities, in response to valid legal process. Where we are permitted to tell you about such a request, we will.
We do not sell personal information, and we do not share it with third parties for their own marketing.
5. Call recording
Where you enable recording, you decide to record and you are responsible for obtaining any consent the law requires. Recording law varies by state and some states require the consent of all parties. We store recordings on your behalf and make them available to you. We do not listen to them except where you ask us to help with a technical fault.
6. How long we keep it
- Call detail records: 24 months.
- Call recordings and voicemail: 12 months, or until you delete them.
- Website enquiries: 24 months from last contact.
- Account and billing records: as long as required by tax and telecommunications regulation, normally seven years.
7. Security
Traffic between your devices and our platform is encrypted in transit. Access to customer data is restricted to staff who need it to do their job and is protected by individual accounts and multi-factor authentication. Our platform is hosted in access-controlled commercial data centres. No system is perfectly secure, but if a breach affects your data we will tell you promptly and explain what happened.
8. Your rights
You may ask us for a copy of the personal information we hold about you, ask us to correct it, or ask us to delete it, subject to the retention obligations above. Contact us using the details below and we will respond within 30 days. We will not discriminate against you for exercising these rights.
Depending on where you live, you may have additional rights under state privacy law, including the right to know what categories of personal information we collect and to opt out of sale or sharing. As stated above, we do not sell or share personal information.
9. Children
Our services are sold to businesses and are not directed at children. We do not knowingly collect personal information from anyone under 16.
10. Changes
We will post changes here and update the date at the top. Where a change materially affects how we handle your information, we will notify account holders directly.
11. Contact
Rozmo LLC
Telephone: (224) 324-4050
Or use our contact form.